" Just when you thought it couldn't get any better !"TM
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" Just when you thought it couldn't get any better !"TM

FAQs

Frequently Asked Questions

  • CHOOSE A TOPIC

    +REGISTRATION

    • +Must I register to view your products?
    • No, you can view any of our products and even place them in the shopping cart until you are ready to purchase.
    • +Must I have an account in order to purchase?
    • Yes, you must sign-up for an account in order to purchase, however, it is for your protection, as well as, for your benefit.
    • +How do I sign-in if I can’t remember my Email/Password?
    • If you don't remember the email address you sign-up with, please call us toll free at: (800) 285-1237, and we will provide you with this information.
      If you have forgotten your password, go to the Sign In page and click on “FORGOT YOUR PASSWORD?” we will then email you a link to change your password.
    • +How do I edit my account information?
    • You can always change your information, including your password, by clicking on "My Account" which is located on the top, right side of the black bar.
  • +BENEFITS

    • +What are my benefits in having an account?
    • Once becoming an eStore member you are eligible to receive discount coupons and free products based on your quarterly purchase amount. Not to mention that all your information is kept secure in your private account for you to view at any time,
    • +When can I become a eStore Member?
    • The moment you sign up with us you will be an “eStore Member.”
    • +How do I become an eStore Gold Member?
    • You become a “eStore Gold Member” when your purchases have reached $100 per month at which time you will receive larger coupon savings.
  • +SHOPPING CART

    • +Can I place items in the shopping cart if I don’t have an account?
    • Yes, however when you "PROCEED TO CHECKOUT>” you will need to setup an account for yourself.
    • +Will the items stay in the shopping cart if I don’t purchase today?
    • Yes, just as long you do not clear your browsing data (download history, cached images and files, cookies and other site data).
    • +What if I have an account, will the items stay in the shopping cart even if I clear my browing data?
    • Yes, this is one of the advantages you have as an eStore Member. Any item you place in your shopping cart will stay there indefinitely.
  • +BILLING

    • +What payment options are available?
    • We only accept credit cards (Visa™, MasterCard™, American Express™, and Discover™) at the time of purchase. You can also use PayPal™ as a payment method, however, we do not accept money orders, company checks, COD's, or any other form of payment at this time.
    • +When will my credit card be charged?
    • If your credit card is authorized, the payment will be process immediately once you check out. You will receive an e-mail with the order number confirming it has been successful. Please note that once your payment has been process, depending on the bank, the transaction may show on your statement within 2~3 business days.
    • +Why am I getting a "Declined" message when trying to process my credit card?
    • When inputting your credit card number, please make sure there are no dashes, spaces, etc. Only input numbers. Make sure your "Billing Address" is the same address for your credit card statements. Please also make sure to have sufficient funds available in your credit card account. If you are still experiencing difficulties, please contact us toll free at: (800) 285-1237 and a representative will be happy to assist you.
    • +Why am I getting an "Error, Duplicate Order-Fraud" message when I am trying to process an order with my credit card?
    • This happens when you try to submit your order multiple times with the same card without succeeding, causing a fraud alert. Please wait about 15 minutes and try again. If it still does not go through, we advise you to try with another credit card or contact your bank with this issue. Please keep in mind if you see this message, it means that your order did not go through. And your credit card was not double charged.
    • +How can I get a copy of my receipt/invoice?
    • Once you check out your order from our website, our system will automatically send you an email confirmation with your invoice and order status. If you did not receive this email, please let us know and we will e-mail you a new invoice. You can also find your order information on your "order history".
  • +OUR PRODUCTS

    • +Are there any other products that you sell?
    • No. At this time we decided to start with our flagship product, Misofrito Puro™. This is very popular amongst our dedicated customers who have been waiting patiently for it to be released. We have also decided to release three (3) of our Dry Spice Blends (Puerto Rican Style Pork Roast Rub, Bell Peppers & Onions and American Style Pork Roast Rub.)
    • +When will you be releasing new products?
    • We are very excited to release our many, many products, however, our main priority is to release and distribute our first four (4) items (Misofrito Puro™, Puerto Rican Style Pork Roast Rub, Bell Peppers & Onions and American Style Pork Roast Rub.) We don’t want to flood the markets with so many products at the beginning. We will keep track of how the first four products are doing, which will provide us with enough information as to when we can release the new products.
      If you have signed-up for our eStore Newsletter you will know when new products are going to be released before the general public does. So don’t forget to sign-up
    • +How can I find a specific product that I'm looking for?
    • You can find your product by either visiting our Home page where you will see them showcased below the slideshow or select "SHOP" on the top green menu bar.
  • +ORDERS

    • +How can I check my order?
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    • +Can I modify or cancel my order?
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